Access to remote computer support requires nothing more than a broadband internet connection and a phone call to OZ TECH, where customers can speak to our highly trained
support team. After determining that the problem can be fixed remotely (hardware problems still require a physical interaction), the call moves to an appointment to fix the problem.
At this point, we have the same level of access as an in-home visit, and can interact with the civilian’s computer to fix an operating system, remove a virus or spyware infection, or secure
a private wireless network. The Agent stays on the phone with the civilian throughout the process, explaining each step and the cause of the problem as it is resolved.
“Our goal will always be to take the confusion and frustration out of technology,” We give our customers the freedom to use technology as they see fit, these online options let them do so without losing the use of their computer.
Once there, a friendly OZ TECH techincian will walk you through several easy steps to determine your problem and either repair it online or arrange for an agent to take care of it in person.
As we receive calls from our clients about upcoming projects they would like performed or issues they are experiencing, we dispatch a technician. Having a wide base of technical experience in our technicians, we send a technician whose skill set matches the challenge at hand.
At OZ Tech we believe in sending the right person for the right need.
Whether it's an MCP, MCSA, or MSCE, we have IT Techs to serve Palm Beach County.